Cloud Kitchen Policy

01About Satvik Bhog & This Policy

Satvik Bhog is RightPay Shop’s own cloud kitchen — a delivery-only kitchen preparing pure vegetarian meals fresh to order. This policy explains our food-safety standards, what “pure vegetarian” means on our menu, how allergens and delivery work, and how food-order issues are resolved. It applies to every food order placed on the Platform, alongside the Terms & Conditions, Cancellation Policy, and Refund Policy.

02Licensing & Compliance

The kitchen operates under an FSSAI licence — Licence No. [FSSAI LICENCE NUMBER], displayed on the food menu and on every food invoice — and complies with the Food Safety and Standards Act, 2006 and applicable regulations, including labelling, packaging, and hygiene requirements. Menu prices include applicable GST; packaging and delivery charges are shown at checkout.

03The Pure Vegetarian Promise

• The kitchen prepares 100% vegetarian food only — no meat, fish, or egg is stored, prepared, or handled anywhere in the facility, eliminating cross-contact by design.
• Items containing dairy are indicated on the menu; onion/garlic-free (satvik/Jain) preparation is available where the menu item offers it — select the option at ordering.
• Ingredients are sourced from licensed suppliers with batch traceability, and oil is monitored and changed per FSSAI norms.

04Kitchen Hygiene & Food Safety

• Daily deep-cleaning and sanitisation of preparation areas; separate zones for washing, prep, cooking, and packing;
• Staff trained in food-handler hygiene, with health checks, hairnets, gloves, and no-jewellery rules on the line;
• Temperature control through the cold chain for perishables and hot-holding limits for cooked food;
• FIFO stock rotation, dated ingredient labelling, and disposal of items past their safe-use window;
• Pest control by licensed operators and potable water compliant with applicable standards.

05Allergens & Dietary Information

Menu items list key ingredients, and common allergens present in our kitchen include milk and dairy, gluten (wheat), nuts, soy, and sesame. Although meat, fish, and egg are absent by design, our kitchen is not an allergen-free facility — items are prepared in shared equipment, and trace cross-contact between vegetarian allergens (e.g. nuts, gluten, dairy) cannot be fully excluded.

Nutritional values, where shown, are approximate per standard serving and may vary with natural ingredients and preparation.

06Preparation, Packaging & Delivery

• Cooked fresh per order. Preparation starts when the kitchen accepts your order — which is why the free-cancellation window is short (see the Cancellation Policy).
• Estimated time. The ETA shown in the app combines kitchen preparation and handover (typically up to 45 minutes) with delivery travel time (typically around 30 minutes, distance-dependent). ETAs are good-faith estimates and can shift with demand, weather, and traffic; the order screen shows live status.
• Tamper-evident packaging. Food is sealed in food-grade containers with tamper-evident closures; do not accept a delivery whose seal is broken — refuse it for a full refund.
• Consume promptly. Freshly cooked food is best consumed within 2 hours of delivery; refrigerate promptly if storing, and reheat thoroughly before eating. We are not responsible for food held beyond safe windows after delivery.

07Wrong, Missing, Delayed, or Quality-Affected Orders

Prepared food cannot be returned or resold, so food issues are resolved with replacements and refunds instead of returns. Report within 24 hours of delivery from the food order → Need Help? Chat with us → Wrong, missing, or damaged item (photos help us resolve fastest):

Taste preferences on a correctly described, correctly prepared item are not grounds for a refund — but tell us anyway; feedback goes straight to the kitchen. Refunds follow the Refund Policy timelines.

08Fair Use & Feedback

• Food claims are verified against kitchen packing checks, delivery records, and photos; false or repeated unsupported claims may limit account privileges under the Terms.
• Ratings and dish feedback in the app are reviewed by the kitchen team and shape the menu.
• For food-safety complaints you may also contact the FSSAI consumer grievance channels; our own Grievance Officer details are in the Terms & Conditions.