Terms & Conditions

01Acceptance of these Terms

These Terms & Conditions (“Terms”) form a legally binding agreement between you and SHOP RIGHTEPAY CORPORATION LIMITED, a company incorporated in India with its registered office at First floor, Arabindapally Gopalpur Uttarpara, Paschim Bardhaman, West Bengal -713212 (“RightPay Shop”, “we”, “us”, “our”), and govern your access to and use of the website www.rightpayshop.com, the RightPay Shop mobile application, and every product and service offered through them (together, the “Platform”).

By creating an account, placing an order, booking a service, or otherwise using the Platform, you confirm that you have read, understood, and agreed to these Terms, our Privacy Policy, and the applicable order policies — the Refund Policy, Return Policy, Cancellation Policy, Damage Protection Policy, Service Policy, and Cloud Kitchen Policy — each of which is incorporated into these Terms by reference. If you do not agree, please do not use the Platform.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made thereunder, and do not require a physical or digital signature.

02Eligibility & Your Account

You may use the Platform only if you are at least 18 years of age and legally capable of entering into a binding contract under the Indian Contract Act, 1872. The Platform is not directed at children, and we do not knowingly allow minors to create accounts or transact.

Accounts are created and accessed using your mobile number, verified through a one-time password (OTP) delivered by SMS or WhatsApp. You agree to:

• provide accurate, current, and complete information (including your name, delivery addresses, and contact number) and keep it updated;
• keep your device and OTPs confidential — every action taken through your verified session is treated as taken by you;
• notify us immediately at support@rightpayshop.com if you suspect unauthorised use of your account.

We may suspend or terminate accounts that provide false information, abuse offers or rewards, harass delivery or service personnel, or otherwise breach these Terms. You may delete your account at any time as described in the Account & Data Deletion section of our Privacy Policy.

03What the Platform Offers

The Platform currently offers three categories of service. Category-specific rules in the linked policies apply in addition to these Terms; where they conflict, the category-specific policy prevails for that category.

We may add, modify, or withdraw products, menu items, services, serviceable areas, and delivery slots at any time. Product images are illustrative; actual packaging may vary.

04Orders, Pricing & Invoicing

Placing an order or booking on the Platform is an offer by you to purchase. A contract is formed only when we accept your order, confirmed in the app and by order status updates. We may decline or cancel an order — for example where an item is out of stock, a listing contained an obvious pricing error, the delivery address is outside our serviceable area, or we detect suspected fraud or misuse — in which case any amount you have paid for the declined portion will be refunded in full under our Refund Policy.

• Prices and charges. All prices are in Indian Rupees (₹) and, unless stated otherwise, inclusive of GST. Delivery fees, packaging charges, and any small-order or slot charges are shown at checkout before you pay.
• Estimated timelines. Delivery and service times shown in the app (including food-order ETAs) are good-faith estimates, not guarantees, and can be affected by weather, traffic, and demand.
• Invoices. A tax invoice is issued for every completed order and is available from the order details screen.
• Weights and measures. Packaged goods comply with the Legal Metrology (Packaged Commodities) Rules, 2011. Loose or weighed items may vary slightly from the ordered quantity; you are charged for the delivered weight.

05Payments & Payment Gateway

Payments on the Platform are processed by licensed third-party payment gateways and aggregators (currently PhonePe) supporting UPI, debit and credit cards, net banking, and wallets. By paying, you also agree to the payment gateway’s own terms and privacy policy.

• We never see or store your payment credentials. Card numbers, UPI PINs, CVVs, and banking passwords are captured directly by the payment gateway on PCI-DSS-compliant infrastructure. We receive only a transaction reference and payment status.
• Failed or pending payments. If money is debited but your order is not confirmed, the transaction is automatically reversed by the gateway/your bank, typically within 5–7 business days. See the Refund Policy.
• Authorisation. You confirm that you are authorised to use the payment method provided and that sufficient funds are available.
• Chargebacks. Raising a chargeback for an order you received, or for an issue we have already refunded, may lead to suspension of your account pending investigation.

06R-Coins, Spin & Win, and Offers

The Platform may offer promotional programs including R-Coins (reward points) and Spin & Win. Unless a specific offer states otherwise:

• R-Coins and promotional rewards have no cash value, cannot be transferred, sold, or withdrawn as money, and may only be redeemed on the Platform per the redemption rules shown in the app;
• rewards may carry expiry dates, minimum-order conditions, and per-user limits;
• coupons and discounts apply once per order and cannot be combined unless stated;
• we may modify, pause, or discontinue any rewards program prospectively, and may reverse rewards obtained through cancelled orders, returns, or misuse (including multiple accounts or automated participation).

07Acceptable Use

You agree not to:

• use the Platform for any unlawful purpose, or resell products purchased on it commercially;
• abuse, threaten, or harass delivery partners, service professionals, kitchen staff, or support agents;
• submit false claims (for example, falsely reporting non-delivery, damage, or quality issues to obtain refunds);
• interfere with the Platform’s operation, attempt to bypass security controls, scrape data, or reverse-engineer the app;
• upload content (including chat messages and voice delivery instructions) that is unlawful, defamatory, obscene, or infringes others’ rights.

We may withhold refunds, restrict features, or terminate accounts involved in fraudulent or abusive conduct, and may report unlawful activity to authorities.

08Intellectual Property

The Platform — including the RightPay Shop and Satvik Bhog names and logos, R-Coins branding, app design, text, graphics, and software — is owned by or licensed to us and protected under Indian intellectual-property laws. We grant you a limited, personal, non-transferable, revocable licence to use the app for your own purchases. No other rights are granted. Product brand names shown on listings belong to their respective owners.

09Third-Party Services

The Platform integrates third-party services — including payment gateways, SMS/WhatsApp OTP providers, and Google Maps for addresses and location — and may link to external sites. These are governed by their own terms, and we are not responsible for their content or practices. Details of the data shared with these providers are in our Privacy Policy.

10Disclaimers & Limitation of Liability

We work hard to keep the Platform accurate, available, and safe, but the Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law:

• we do not warrant that the Platform will be uninterrupted or error-free, or that estimated delivery/service times will always be met;
• we are not liable for indirect, incidental, or consequential losses (such as loss of profits or data);
• our total aggregate liability for any claim relating to an order or booking is limited to the amount you paid for that order or booking, plus any compensation expressly provided under the Damage Protection Policy.

Nothing in these Terms limits liability that cannot be limited under applicable law, including your statutory rights as a consumer under the Consumer Protection Act, 2019.

11Indemnity

You agree to indemnify and hold harmless RightPay Shop, its directors, employees, and partners from claims, losses, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.

12Grievance Redressal & Consumer Support

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we maintain a grievance-redressal mechanism:

Complaints are acknowledged within 48 hours and resolved within 30 days of receipt. For order-level issues, the in-app support chat is usually the fastest route.

13Governing Law, Disputes & Changes

• Governing law. These Terms are governed by the laws of India. Subject to applicable consumer-protection law, courts at Durgapur, West Bengal shall have exclusive jurisdiction.
• Changes to these Terms. We may update these Terms from time to time. The “Last updated” date above reflects the current version, and material changes will be notified in the app. Continued use after changes take effect constitutes acceptance.
• Severability & waiver. If any provision is held unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it.
• Entire agreement. These Terms, together with the policies incorporated by reference, are the entire agreement between you and us regarding the Platform.